Frequently Asked Questions
Below we’ve grouped the most frequently asked questions under headings. If you can’t find the answer you’re looking for, you can write to us via our Contact page.
Order
How can I place an order?
Add the product you like to your cart, enter your delivery and billing information, choose your payment method, and confirm the order. After confirmation, your order summary will be sent to you by email.
Can I order without being a member?
You can shop on our site as a guest. Membership is recommended as it makes order tracking and return processes easier. See Membership Agreement.
How do I track my order?
When your order is shipped, your tracking number will be sent by email; if you are a member, you can also follow it from the order details in your account.
Can I cancel my order?
If the order has not been shipped, you can request cancellation via 0 (530) 142 48 34 or [email protected].
Payment
Which payment methods can I use?
The methods offered during the order step are valid: credit/debit card, bank transfer/EFT, and any other options defined on the site if available. The available methods are listed on the payment screen.
Are my card details stored?
No. Payment is processed through the secure infrastructure of a licensed payment institution; your card details are not stored by us.
How is the invoice sent?
Your invoice is issued according to the billing information of your order and delivered to your email address.
Are prices inclusive of VAT?
Unless otherwise stated, the prices shown on the site include VAT. The total amount payable, including any delivery fee if applicable, is clearly displayed in the order summary.
Delivery and Shipping
How long does shipping take?
Orders are dispatched within 1–3 business days after payment confirmation; delivery time varies by region, typically between 1–5 business days. Details: Delivery and Shipping Information.
How much is the shipping fee?
The shipping cost is calculated based on the order amount and delivery address; the exact amount is shown before order confirmation.
My package arrived damaged, what should I do?
Check the package upon delivery; if there is damage, have a report filed with the courier and notify us within 3 days. Costs will be covered by us.
Returns and Exchanges
Can I return the product?
Yes. You may exercise your right of withdrawal without providing any reason within 14 days from the delivery date. Details: Cancellation, Return, and Exchange Conditions.
Who pays the return shipping fee?
If you send it through our contracted shipping company, the return shipping cost will be covered by us.
When will my money be refunded?
Once the product reaches us and is inspected, it will be refunded within a maximum of 14 days using the same payment method you used.
Which products cannot be returned?
Customized items, products that are unsuitable for return once the packaging is opened for hygiene reasons, perishable goods, and instantly delivered digital services are excluded from the right of withdrawal.
Membership and Privacy
Are my personal details safe?
Yes. Your data is processed and protected under Law No. 6698 on the Protection of Personal Data (KVKK). See Privacy Policy and KVKK Information Notice.
How do I delete my account?
You can request the deletion of your account by sending your request to [email protected]. Records subject to legal retention obligations will be stored in a limited manner until the retention period expires.
How do I stop receiving commercial messages?
You can unsubscribe with a single click using the link at the bottom of each message, or you can write to us.
How do I manage cookies?
You can change your preferences at any time using the "Cookie settings" button on the Cookie Policy page.
